At present we have made Salesforce Service Cloud which boasts an overwhelming share of the new contact center CRM the first choice and have various achievements while committing to the introduction and maintenance as an official solution. What is the Importance of a CRM System in a Contact Center Introduction of voicebot solution which product to choose While keeping product selection simple successful contact center sophistication uses the best deployment and maintenance approaches for it.
Rather than system development we will introduce an approach for realizing the ideal state while optimizing operations by utilizing and using the system. Waterfall method There are various approaches to implementing the system. The traditional method is the waterfall method. define business requirements and functional requirements and develop and introduce a system by combining the basic functions of cloud services and additional development functions in order to realize the defined functions. With this method requirements are defined at a stage wh sweden phone number list en there is no image of how new channels operations and mechanisms will be used and development is carried out based on those definitions. As a result some of the problems are solved but a mechanism similar to the existing system is developed and the impression of the existing system leads to unnecessary additional development to maintain the conventional functions. You will not be able to enjoy the benefits of future version upgrades. Post launch maintenance is mainly focused on handling failures and bugs. In order to modify or add functions for operational issues or optimization it will be an estimate each time.
With every version upgrade defects occur in additional development functions and a lot of man hours are required for testing and corrections to prevent them. There is no point in introducing a new system because the new and attractive features are not used. system agile To solve this problem a method called system agile is used. At the request and requirement definition stage we create a prototype using the cloud system look at the screen and discuss while touching the function so that we can summarize more realistic requirements. On the other hand once the requirements have been finalized the rest is the same as the waterfall method so we will have the same issues from the design phase onwards including maintenance. business agile The solution to this problem is the business agile method that we advocate.